Privacy Policy – SimTopia

Version 1.0 – Last updated: 12 November 2025

SimTopia (hereinafter: “SimTopia”, “we”, “us”, “our”) respects your privacy and handles your personal data with care.
This privacy policy explains which data we process, why we process it and how we protect it.
This policy has been drafted in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?

SimTopia
Website: https://simtopia.nl
Email: info@simtopia.nl

SimTopia is responsible for processing your personal data as described in this policy.

2. What personal data do we process?

We process personal data when you use our website, webshop, community or downloads.

2.1 Data you provide yourself

• First and last name

• Username

• Email address

• Password (encrypted)

• Payment details (handled by payment provider)

• Address details (when required for purchases)

• Posted messages, comments and uploads

• Purchase and download history

• License keys for digital products

2.2 Data collected automatically

• IP address

• Browser and device information

• Login activity and security logs

• Website interaction (such as clicks)

2.3 Data from uploads

When uploading content (routes, vehicles, files):

• File information

• Metadata such as timestamp and filename

3. Why do we process your data?

3.1 Account management

To create, manage and secure your SimTopia account.

3.2 Order processing

In accordance with our Terms and Conditions:

• Delivering digital products

• Providing license keys

• Processing payments

• Enabling access to downloads and community content

3.3 Community functions

For forums, clubs, galleries and uploads.

3.4 Abuse prevention

To prevent misuse, fraud, piracy or rule violations.

3.5 Customer support

To provide assistance and respond to questions.

3.6 Legal obligations

Such as administrative or tax-related requirements.

4. Legal basis for processing

We process data based on:

• Performance of a contract

• Legal obligation

• Legitimate interest (security, abuse prevention, platform improvement)

• Consent (e.g. for newsletters)

5. Data retention periods

6. Sharing of personal data

We only share personal data when necessary.

6.1 Payment providers

For secure payment processing.
SimTopia does not receive full payment details.

6.2 Hosting and technical partners

For operation and security of the platform.

6.3 Suppliers such as ChrisTrains

For certain products, license information may be verified.
Payment data is never shared.

6.4 Government authorities

Only when legally required.

SimTopia never sells personal data.

7. Cookies & tracking

We use cookies for:

• Functional website operation

• Session and login management

• Webshop functionality

• Anonymous statistics

Marketing or tracking cookies are only placed with your consent.
Full cookie information is available at: https://simtopia.nl/cookies

8. Security measures

We protect your data through:

• SSL/HTTPS encryption

• Secure hosting environment

• Encrypted passwords

• Firewall and DDoS protection

• Access control and monitoring

9. Your rights (GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (right to be forgotten)

• Restrict processing

• Object to processing

• Data portability

Requests can be submitted to info@simtopia.nl.
We will respond within 30 days.

10. Minors

Our platform is not intended for individuals under 16 years of age.
If we unintentionally process data of minors, please contact us so we can remove it.

11. Abuse and enforcement

In accordance with our Terms and Conditions, we may use personal data to:

• Investigate misuse

• Block or suspend accounts

• Enforce platform rules

• Notify rights holders

• Ensure platform security

12. External links

Our website may contain links to third-party websites.
We are not responsible for the privacy policies of these websites.

13. Changes to this privacy policy

We may update this privacy policy when necessary.
The most recent version is always available at:

https://simtopia.nl/privacy

📄 SimTopia
✉️ Email: info@simtopia.nl
🌐 Website: https://simtopia.nl
Version: 1.0 – November 2025